Privacy Policy

We're not in the business of selling your data or anything sketchy like that. Here's what we actually do with your info:

• Respond to your inquiries: Can't help with your project if we can't reach you, right?
• Provide our services: Design consultations, project proposals, LEED certification work - all the architecture stuff we do
• Send project updates: Keep you in the loop about your building's progress, permit status, that kind of thing
• Improve our website: Analytics help us figure out what's working and what's confusing
• Comply with legal obligations: Sometimes we gotta keep records for building codes, contracts, professional liability - the regulatory stuff
• Occasional updates: We might send you info about sustainable design trends or new services, but only if you've said it's cool. You can opt out anytime.

Bottom line: we use your info to do our job better and keep you informed about things you've actually expressed interest in.

We take security pretty seriously around here. Our approach includes:

• Encrypted communications: SSL certificates on our website, encrypted email options for sensitive project details
• Limited access: Only team members who need your info for your project can access it
• Secure storage: Cloud-based systems with strong passwords and two-factor authentication where possible
• Regular backups: So we don't lose your project files if something goes wrong
• Vendor vetting: We only work with reputable third-party services that take data protection seriously

That said, let's be real - no system is 100% hack-proof. We do our best, but we can't guarantee absolute security. If there's ever a breach that affects your data, we'll let you know ASAP.

We're not gonna sell your email to some random marketing list. But there are times when we need to share your info:

• Project collaborators: Engineers, contractors, landscape designers - the folks we work with to make your project happen
• Government agencies: Building permit offices, municipal planning departments - you know, the bureaucratic side of construction
• Professional advisors: Our lawyers, accountants, insurance providers when necessary for business operations
• Service providers: Website hosting, email services, cloud storage - the tech that keeps us running
• Legal requirements: If we're legally required to disclose info (court orders, regulatory compliance, that sort of thing)

When we do share your info, we make sure whoever's receiving it agrees to protect it properly. We don't just hand it out carelessly.

Portfolio use: If we're proud of your project and want to showcase it in our portfolio, we'll always ask your permission first. Your project, your call.

Yeah, we use cookies. Not the chocolate chip kind, unfortunately. Here's what's happening:

• Essential cookies: Make the website actually work - forms, navigation, that basic stuff
• Analytics cookies: Help us understand which pages people visit, where they're coming from, how long they stick around
• Performance cookies: Load times, error tracking - helps us keep the site running smoothly

Most browsers let you control or disable cookies if that's your preference. Just keep in mind that some parts of our site might not work as well without them.

We use Google Analytics to track website traffic. They've got their own privacy policy if you wanna dig into how they handle data.

Your data, your rules. Here's what you can do:

• Access: Ask us what info we've got about you - we'll send you a copy
• Correction: If something's wrong or outdated, let us know and we'll fix it
• Deletion: Want us to delete your info? Just ask. (We might need to keep some stuff for legal/contractual reasons though)
• Opt-out: Don't want marketing emails? Click unsubscribe or drop us a line
• Portability: Need your data in a format you can use elsewhere? We can make that happen
• Objection: Uncomfortable with how we're using your data? Tell us and we'll work it out

To exercise any of these rights, shoot us an email at info@jadeflarex.info or give us a call at +1 (604) 555-8247. We'll get back to you within a reasonable timeframe.

We don't hold onto your info forever. Here's our general approach:

• Active projects: We keep everything we need for the duration of your project plus a reasonable period after completion
• Completed projects: Project files are typically retained for 7-10 years (architectural best practices and legal requirements)
• Inquiries that didn't go anywhere: If you reached out but we didn't end up working together, we'll keep your info for about a year in case you change your mind
• Marketing lists: As long as you're subscribed - opt out anytime and we'll remove you
• Legal obligations: Some records need to be kept longer due to building codes, professional regulations, or contract law

When we no longer need your data, we securely delete or anonymize it. We're not pack rats with personal information.

We're based in Vancouver, Canada, but the internet's a global thing. Some of the services we use (like cloud hosting or email providers) might store data on servers in other countries, including the United States.

Canada's got pretty solid privacy laws (PIPEDA and all that), and we make sure any international transfers comply with applicable regulations. If your data goes somewhere else, we ensure there are appropriate safeguards in place.

If you're outside Canada and have concerns about this, feel free to reach out and we can discuss the specifics of how your data's handled.

Our website might link to other sites - manufacturer resources, sustainability certification organizations, local planning departments, that kind of thing. Just a heads up: we're not responsible for their privacy practices.

When you click through to another site, you're playing by their rules. We'd recommend checking out their privacy policies too if you're concerned about how they handle your data.

Privacy laws evolve, our business changes, and sometimes we just realize we can do things better. So yeah, this policy might get updated from time to time.

When we make significant changes, we'll update the "Last updated" date at the top and let you know through our website or email. For minor tweaks, we'll just update the page.

We encourage you to check back occasionally - though honestly, we know nobody does that unless they're really bored or have specific concerns.

Got questions, concerns, or just wanna chat about how we handle your data? We're here for it.

If you're not satisfied with our response to a privacy concern, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, we'd rather work things out directly - so reach out and let's talk it through.